Welcome to All India Packing Machines, we are committed to delivering high-quality packaging machinery and ensuring complete customer satisfaction. However, due to the nature of our products—custom-built industrial machines—our return and refund policies are governed by the following terms:

1. Eligibility for Return

• The product delivered is incorrect, damaged, or defective on arrival.
• You report the issue within 7 days of receiving the product.
• The item is unused, undamaged, and in its original packaging with all accessories.

2. Non-Returnable Items

• Custom-built or made-to-order machines
• Items damaged due to mishandling or installation error at the client’s site
• Products used or altered by the customer
• Spare parts and consumables

3. Return Process

• Email us at info@allindiapackingmachines.com with your invoice number and reason for return.
• Attach photos/videos of the defect or issue.
• Our team will review and respond within 3 working days.
• If approved, return shipping instructions will be provided.

4. Refund Policy

• Refunds (if approved) will be processed within 7–10 business days after the returned item is received and inspected.
• Refunds will be issued through the original mode of payment.
• In some cases, refunds may be provided in the form of store credit or adjusted against future orders.

5. Shipping Costs

• If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
• In all other cases, the customer is responsible for return shipping.